Help center
How can we help?
Common questions
How do I restore my purchase on a new device?+
Open Kiwi TCG, go to Settings → Subscription and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to subscribe.
How do I cancel my subscription or free trial?+
Go to Settings → Subscription → Manage Subscription in the app, or open iPhone Settings → your name → Subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged.
How do I get a refund?+
Purchases are processed by Apple, so refunds are requested at reportaproblem.apple.com.
A card was not recognised. What can I do?+
Scan in good light, avoid glare on sleeves and make sure the card name and number are visible. If a card still is not found, email us the card number and we will look into it.
How do I delete my account?+
In the app go to Settings → Account → Delete Account. This permanently removes your account and synced collections from our servers.
Is Kiwi TCG available on Android?+
Not yet — Kiwi TCG is currently available for iPhone on the App Store.